Privacy Policy
OmniCore Automation designs practical AI and automation systems while treating privacy, transparency, and responsible data handling as core system requirements.
About this policy
This Privacy Policy explains how OmniCore Automation collects, uses, discloses, and protects information when you visit our website, communicate with our AI assistants, request a demonstration or consultation, call our business telephone number, or otherwise interact with our services.
By using our website or voluntarily providing information, you acknowledge the practices described in this policy.
Information we may collect
Depending on your interaction, we may collect:
- Your name, company name, email address, and telephone number.
- Information about your business, operational challenges, requested services, consultation preferences, and automation interests.
- Messages, form responses, call recordings, call transcripts, and conversation summaries when recording or transcription has been disclosed and permitted.
- Appointment requests, preferred meeting format, availability, and follow-up preferences.
- Technical information such as IP address, browser type, device information, referring page, and website activity.
- Information received through service providers and integrations used to operate communications, scheduling, hosting, analytics, and business workflows.
How we use information
We may use collected information to:
- Respond to questions and requested demonstrations.
- Prepare for consultations and follow-up communications.
- Understand business requirements and potential workflows.
- Operate and improve our website, AI assistants, and services.
- Provide requested appointment and scheduling information.
- Maintain security, prevent misuse, and troubleshoot systems.
- Comply with applicable legal and regulatory obligations.
- Maintain records of consent, preferences, and communications.
AI conversations and call recordings
OmniCore may use artificial intelligence to answer questions, demonstrate conversational workflows, organize information, prepare summaries, and identify possible automation opportunities. We clearly identify our AI assistants as AI.
Calls or conversations may be recorded and transcribed when the caller is notified and provides any consent required by applicable law. Recordings, transcripts, summaries, and extracted data may be reviewed to respond to requests, improve service quality, maintain security, and prepare for consultations.
AI-generated responses may contain errors and are not legal, medical, tax, lending, investment, or other regulated professional advice.
SMS and mobile information
OmniCore sends text messages only to individuals who have provided clear consent. Messages may concern a requested demonstration, consultation, scheduling request, appointment information, support response, or related follow-up.
Message frequency varies and is typically one to four messages per request. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive text messages is not a condition of purchase.
We do not share, sell, rent, or provide your mobile phone number, SMS opt-in data, or messaging consent data to third parties or affiliates for marketing or promotional purposes.
All data-sharing categories described in this Privacy Policy exclude mobile phone numbers, text-message originator opt-in data, and messaging consent. This mobile information will not be shared with any third parties or affiliates for their marketing or promotional purposes.
OmniCore may use communications service providers solely to transmit messages you requested and support message delivery. Those providers act on OmniCore's behalf and may not use your mobile information or messaging consent for their own marketing or promotional purposes.
For additional program information, review our SMS Terms and Conditions.
How information may be disclosed
We may disclose information in limited circumstances:
- To hosting, communications, scheduling, analytics, security, and other service providers working on OmniCore's behalf.
- When necessary to comply with law, legal process, or a valid governmental request.
- To protect the rights, safety, property, and security of OmniCore, our users, or others.
- In connection with a merger, acquisition, financing, restructuring, or transfer of business assets, subject to appropriate safeguards.
- With your direction or consent.
OmniCore does not sell personal information or mobile contact information.
Cookies and website analytics
Our website and service providers may use cookies, pixels, logs, and similar technologies to operate the website, remember preferences, understand website performance, prevent abuse, and improve the user experience.
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Data retention
We retain information only for as long as reasonably necessary for the purposes described in this policy, including responding to requests, maintaining business records, documenting consent, resolving disputes, securing our systems, and satisfying legal obligations.
Retention periods may differ depending on the information, the interaction, contractual requirements, and applicable law.
Information security
OmniCore uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, or misuse.
No website, communication method, or storage system can be guaranteed to be completely secure. Please use appropriate judgment when submitting information electronically.
Your privacy choices
You may ask to access, correct, or delete personal information, subject to applicable exceptions and identity verification. You may also withdraw consent for future communications.
- For text messages, reply STOP.
- For SMS assistance, reply HELP.
- For email or privacy requests, contact privacy@omnicoreautomation.com .
Residents of certain states may have additional privacy rights under applicable law. OmniCore will evaluate verified requests based on the laws that apply to the requester and the information involved.
Children's privacy
OmniCore's website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Third-party links and platforms
Our website may link to or integrate with third-party services. Their privacy practices are governed by their own policies. OmniCore is not responsible for the privacy practices of third-party websites or services.
Changes to this policy
We may update this Privacy Policy as our services, technologies, and legal obligations change. The revised policy will be posted on this page with an updated effective date.
Contact OmniCore
Questions or requests concerning this Privacy Policy may be sent to:
OmniCore Automation
Miami, Florida
privacy@omnicoreautomation.com